This Shipping Policy explains how Ogmay handles order processing and delivery for purchases made through ogmay.com. Because Ogmay sells food and drinks, delivery arrangements may depend on product availability, packaging needs, destination and courier coverage.
1. Delivery Coverage
Ogmay is based in Ikeja, Lagos, Nigeria. Delivery availability depends on the destination and the logistics services available for the order. Please check the delivery options shown at checkout or contact Ogmay before placing an order if you need to confirm service to your location. Do not assume that every product or destination is eligible for every delivery option.
2. Order Processing
Orders are processed after payment is confirmed and product availability has been checked. As a proposed operating estimate, allow 1–3 business days for order processing before dispatch. Processing may take longer during public holidays, high-demand periods, stock checks or other disruptions. Ogmay should confirm this estimate against its actual fulfilment process before publishing.
3. Estimated Delivery Times
The following are proposed estimates only and begin after dispatch:
| Destination | Proposed delivery estimate |
| Lagos | 1–3 business days after dispatch |
| Other serviceable locations in Nigeria | 3–7 business days after dispatch |
Actual delivery times may vary due to distance, courier capacity, traffic, road conditions, weather, public holidays, security restrictions, incorrect address details or circumstances outside Ogmay’s reasonable control. Confirm these estimates with the selected logistics provider before publication.
4. Food and Drink Handling
Ogmay will arrange delivery using the handling and packaging methods appropriate to the products and the services available. Customers should review product labels, storage instructions and any relevant expiry or best-before information after delivery. If an item arrives damaged, leaking, tampered with, spoiled or otherwise appears unsafe, do not consume it; contact Ogmay promptly and provide the order number and supporting details.
Do not advertise chilled, frozen, temperature-controlled or same-day delivery unless these services are actually available and suitable for the relevant products.
5. Shipping Fees
Delivery fees, where applicable, depend on destination, parcel size or weight, order type and courier rates. The applicable charge should be shown at checkout or communicated before the order is completed. Promotional or free-delivery offers are subject to the terms displayed for the specific offer.
6. Dispatch Updates and Tracking
Where tracking or dispatch notifications are available, Ogmay will share the information supplied by its logistics provider. Tracking availability and update frequency may vary by courier and destination. Customers may contact Ogmay for help with an order.
7. Delivery Address and Recipient Availability
Customers are responsible for providing a complete delivery address and a reachable telephone number. Please ensure that someone is available to receive the order. If delivery fails because the address is incorrect or incomplete, the recipient cannot be reached, or no authorised person is available, the courier may reschedule delivery or return the parcel. Any additional delivery fee imposed by the courier should be explained to the customer before it is incurred where reasonably possible.
8. Delays and Undeliverable Orders
If your order is delayed, contact Ogmay so that we can check the information available from the logistics provider. If an order cannot be delivered or is returned, Ogmay will discuss the available next steps where contact details and circumstances permit. Cancellations and refunds will be handled in accordance with applicable law and the Returns & Refunds Policy.
9. Check Your Order on Arrival
Please check the parcel and contents as soon as reasonably possible. If an item is missing, damaged, leaking, incorrect or materially different from what you ordered, contact Ogmay promptly with your order number and, where helpful, photographs. Where practicable, report visible delivery issues within 48 hours to help us investigate quickly. This request does not limit any rights available under applicable law.
10. Split Shipments and Availability
If an item becomes unavailable or an order must be dispatched in more than one shipment, Ogmay will communicate the relevant options where reasonably possible. Depending on the circumstances, options may include a revised delivery arrangement, an alternative accepted by the customer or a refund.
11. Contact Ogmay
For delivery enquiries, contact:
- Address: 4 Oremeji Street, off Medical Road, Ikeja, Lagos, Nigeria
- Phone: +234 915 945 2599
- Website: ogmay.com